Shoe shopping for Lucy is fun, but it comes with it's challenges.
Lucy has mild hemiplegia on the left side of her body, this in turn has, due to less function, made her hand and foot smaller than her right side.
Lucy has a custom orthotic that she wears on her left foot, and a custom insole for her right foot...those tend to fit better into running type shoes, so when we buy those we buy them big enough for the orthotic to fit into.
However, we need other shoes. Shoes for dresses, when we don't want to wear her orthotic. If I buy her a pair to fit her right foot, the left shoe is MUCH too big (about a size and a half too big) for her left foot, and just causes her to trip, so I find myself buying her shoes that JUST fit her right to accommodate her left.
When we went school shopping, we went to Nordstrom to find her some cute dress shoes...as the girl fitted her, she mentioned the 2 DIFFERENT sizes that Lucy would need. I asked if they would be fitting her to her larger foot, and the sweet girl looked at me and said, "No, we will fit each foot separately. She needs two different sizes and that is what we will sell you".
I had "heard" of this from a friend whose teenage son needed two different sizes, but had really forgotten about it at the time.
I LOVE Nordy's anyway, but this policy is one more reason I will continue to buy Lucy's shoes there!
I have to share...I posted a "thank you" on Nordstrom's Facebook page about this policy, and a week later I received a phone call from them thanking ME for taking the time to let them know how pleased I was...now THAT is great customer service!!